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General Discussion PAWineTalk Forum / General Discussion /

PLCB Return Policy

Author dontime
#1  Posted: Jan 8, 2011 18:33  

What is the monopoly stores' policy on returning an open, and flawed, bottle of wine?
Author phillywinefinder
Registered User
#2  Posted: Jan 8, 2011 19:15  

Looks like nothing here says it can't be open.

Our Return Policy
Our goal is to satisfy our customers. Within 90 days of purchase, customers may return/exchange merchandise
still being sold to any PA Wine & Spirits store.

With a Receipt: An immediate cash refund (if it was a cash purchase) or a credit card adjustment (if it was a
credit card purchase) will be given for returns made within 90 days of purchase date.

Without a Receipt, or after 90 Days from Purchase Date with a Receipt: A PA Wine & Spirits gift card
will be issued immediately in the amount actually paid for the returned merchandise, if demonstrated by a receipt.
Returns over $50 will require District Manager approval. Customers without a receipt will receive the lowest price
paid for the merchandise in the previous 90 days. oreId=10051&catalogId=10051
Author Mark
#3  Posted: Jan 8, 2011 19:16  

Cork it and take it back with your receipt. I have been told that they will either replace it or offer a refund (don't know if that means $$$ or a store credit, might have to do with how long ago you bought it). Haven't actually tried though...

Let us know how it goes!
Author jonradus
Registered User
#4  Posted: Jan 9, 2011 14:04  

I opened a bottle of Newton Unfiltered Merlot a few years back when it was a chairman's selection and it was completely corked. I probably bought and drank at least 2 dozen, so I knew it was corked immediately upon opening. I took a few sips, corked it back up, and took it back to the store. They made me fill out a form and sign it, but they refunded my money (in this case, I swapped it out for another bottle). Piece of cake...
Author tonypoli
Registered User
#5  Posted: Jan 10, 2011 16:22  

I have had similar experiences to jonradus. A little bit of paperwork, but no hassle. I even brought one back once that I had dropped and broken (I actually did not try to return it, but had broken it while walking through town after buying it, and still wanted to buy another bottle) and they replaced that one, as well. If you have the unopened top with the cork still in it, they can take it back, for some reason. They were most cooperative at the Oxford Centre store downtown.
Author bigred
#6  Posted: Jan 10, 2011 21:06  

I returned a bottle once with a cork that was less than air-tight, and had clearly turned upon tasting. Brought the bottle w/cork and receipt back to Robinson. Got a raised eyebrow or two (and a reaction like, "how could this have happened?"), but they took it back w/refund.
Author dontime
#7  Posted: Jan 15, 2011 14:26  

No problem - cashier just yelled "John - we got a return!". John came over, entered some code into the register, and out popped the credit. Had the option of putting it back on my card or taking a PLCB gift card. Opted for the gift card, and used it immediately.
Author jcsf420
Registered User
#8  Posted: Jan 26, 2011 16:16  

I am testing the return policy on a no receipt, over $50 return right now. I brought back 10 2001 Chateauneuf du Pape bottles I purchased in November 2009. At the time I was searching the state for good deals on CdP when I found the last 12 bottles in the state were at one store in Philly. I took a chance on them knowing I could return them if they didn't show well.

I tried one right away and it wasn't great so I decided to let them rest for a bit before trying another bottle. Months later the second one was no better so back they went. I'll post my results of the return pending the District Manager review.
Author Laura J
Registered User
#9  Posted: Jan 29, 2011 23:02  

jcsf420 : I hope you do post your results. The previous responses all sound like they related experiences prior to the change in policy in, I believe, the latter part of 2009. I never had a problem returning defective bottles before then, even though almost all of them were no longer "still being sold." Haven't had occasion to since. But ...

Just tonight I opened a bottle purchased in February 2009 that was so horrible my dinner companion spat the first sip out into a vase and ran to gargle with whatever was near at hand. Loaded with VA, cloudy and smelling of ridiculously sour old fruit, the thing was totally undrinkable. A second bottle of the same wine purchased at the same store on the same date was fine.

This was well under $50 so I'll be interested to see how it's handled. Especially since the new return policy was not in place when I purchased it. I have the receipt in front of me, faded but still very readable.
Author dontime
#10  Posted: Jan 29, 2011 23:54 | Edited by: dontime  

I don't think you'll have a problem Laura, the receipt works magic.
Author jcsf420
Registered User
#11  Posted: Feb 14, 2011 08:16  

It's been 3 weeks for me so far with no approval yet from the District Manager. I don't know what's taking so long and neither does the store manager.
Author lmc4393
Registered User
#12  Posted: Feb 15, 2011 08:02  

Call the district manager.
Author jcsf420
Registered User
#13  Posted: Feb 18, 2011 07:35  

Well I made a call to 1-800-332-PLCB on Wed afternoon. The person on the line said they would look in to it. Got a call on Thursday afternoon from my local store manager that the refund was approved.

I'm glad it was approved no matter what the delay was all about. Now I just need to decide what to buy with it. I'm inclined to just replace the CdP with more so does anybody have a recommendation for CdP that's in state now?
Author Mark
#14  Posted: Feb 18, 2011 09:28  

Absolutely have a recommendation...Chateau La Nerthe 2005, PLCB Code # 12289 AND ALSO Code # 18830, #36.99, was once plentiful but there's not a lot left.

My sister and I visited the winery back in 1997 and have been enjoying it ever since. It's generally more old world style, restrained, balanced and elegant. Can easily age 10 years or more if desired. They also make a Cuvee de Cadettes that was enjoyed at the Seventh PIT BYOB dinner but it's about 2.5-3x the price and not currently in stores in PA.
Author jcsf420
Registered User
#15  Posted: Feb 20, 2011 10:16  

Thanks Mark! I'll see what I can do. Actually 2005 CdP was on my list before your recommendation so I must seek that one out. Most experts are still saying to sit on the 05's so that's most likely what I'll do.

I do prefer the old world style and will wait on them to come around in the cellar. The 2004 Perrin & Fils was a Chairman's selection a few years ago at the scary price of $19.99. At that price most probably drank right away but it's so much better right now. I wish I would have stocked up on that one. Oh well it's the usual story of a wine drinker isn't it?
Author J2K
#16  Posted: Feb 20, 2011 10:44 | Edited by: J2K  

Author jcsf420
Registered User
#17  Posted: Feb 20, 2011 17:31  

Agree there J2K! I still have a couple of the 07's maybe I should compare it to the 2006. It is tough to top a well made wine from Gigondas!
Author jcsf420
Registered User
#18  Posted: Mar 11, 2011 07:32  

Mark I did find 2 bottles of the 2005 Chateau La Nerthe fairly close to my work so I picked them up. I used up the remainder of the refund, plus a little more on some other 05's still in stock around the state.

I'm sure the La Nerthe is drinking well now but I think I'll hold off touching any of the 05's for a few more years. The experts say the best is yet to come for them.

Thanks again for the tip!
Author Mark
#19  Posted: Jul 6, 2017 13:34 | Edited by: Mark  


The PLCB continues to modernize, but this time, becoming less customer-friendly:

Please Note - New Store Return Policy
Effective July 1, 2017 - Returns will only be accepted if they are within 30 days of purchase and accompanied by an original cash register receipt.
Author pavineco
Registered User
#20  Posted: Jul 6, 2017 16:36  

That blows. For me the forgiving return policy almost made up for the consistently poor bottle storage.
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