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General Discussion PAWineTalk Forum / General Discussion /

Customer service

Author Mark
#1  Posted: Nov 13, 2017 15:43  

Many folks (myself included) have at various times complained about customer service in Fine Wine and Good Spirits stores, but I wanted to share a happy experience.

I recently opened a bottle that I picked up from the Luxury Wine Clearance and really enjoyed it:
Vincent Girardin Puligny Montrachet Vielles Vignes 2011
Product Code: 000045021
Originally $55.99
Now $33.64
Save $22.35

I wanted to try to get some more if there was any left, and discovered that the only store in western PA with any remaining was, by happy coincidence, one of the stores that I frequent, #277 McIntyre Square. I stopped in yesterday and searched around for the wine. Supposedly they had 5 bottles but I could not find them anywhere. Being a Sunday, Brian Turek, the Luxury Wine specialist, was off. Rather than bother the other store employees I just left and figured I'd ask Brian about it later, since there was no rush. When I got home I sent him an e-mail, figuring he'd see it when he got back in the store. I wrote that if he could find them I'd be interested in 3 bottles. He emailed back within an hour, on his day off! He had contacted the store and they had located the bottles, and he told me that they put 3 aside for me. I stopped in today during lunch and he handed them right to me. Couldn't be happier. Thanks Brian!

This is a really nice white Burgundy and a great buy at the sale price. There are just the 2 bottles left in store #277 in Western PA, only 1 in store #5112 in Philly, plus a handful sprinkled around several stores in Harrisburg, Carlisle, and York.
Author jlburd
#2  Posted: Nov 19, 2017 08:53  

The wine specialists have always been solid in my experience and Brian is a good example of that. He's helped pull together 4-6 bottles of some of the closeout wines in past from scattered stores. I had a similar experience to yours last week at Eastside. Went there around 8:30 after an event because they were showing 18 bottles of something I wanted 6 of. The spot on the shelves had the mark down sticker but no wine & the clerk couldn't find in the back after a 20 minute search. Spoke to the wine specialist in the AM & he set located and set 6 aside.
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